NO RETURNS! IF YOUR KOI IS DAMAGED DUE TO SHIPPING PLEASE CONTACT US AND THE CARRIER.
UPON THE RARE CASE YOUR KOI DOES NOT ARRIVE ALIVE, PLEASE TAKE 3 DIGITAL PHOTOS AND A VIDEO OF THE KOI ALONG WITH THE PACKAGING WITHIN 3 HOURS OF DELIVERY AND YOU WILL BE ISSUED A FULL REFUND FOR ANYTHING THAT WE MAY BE RESPONSIBLE FOR!
ALL KOI ARE SHIPPED DOUBLE BAGGED IN SPECIAL 2 MIL FISH TRANSPORTATION BAGS AND FILLED WITH PURE 02 OXYGEN. KOI ARE ALSO PROVIDED WITH DROPS OF LIQUID OXYGEN IN THE EVENT SHIPPING TAKES LONGER OR HEAT TAKES EFFECT AFTER DELIVERY AND AWAITING YOUR PICKUP.
IF YOU FEEL YOUR KOI WAS INJURED OR SEEMS LETHARGIC AFTER ARRIVING, DONT WORRY! BE SURE TO QUICKLY OXYGENATE THE WATER TAKING A CUP FILLING AND POURING BACK IN THE WATER THE FISH CAME IN.
IF YOU FEEL YOUR KOI WAS INJURED, DISSOLVE NON-IODIZED!! POND SALT!! INTO A BUCKET AND PROVIDE THE WATER WITH AIR AND LET YOUR KOI BATHE IN THE SALT BATH FOR 15-20 MINUTES. THIS WILL IMPROVE GILL FUNCTION, REDUCE STRESS AND HEAL ANY INJURIES TO FINES OR SCALES RAPIDLY. YOU CAN ALSO USE THIS METHOD TO REMOVE ANY EXTERNAL PARASITE OR INJURIES TO YOUR OWN KOI AS WELL!!